Do NEWJETO bed frames require a box spring?

No. All NEWJETO metal bed frames include a built-in steel slat system that replaces the need for a box spring.

How do I contact NEWJETO customer support?

Email us at support@newjetousa.com or use the contact form on this page. We respond within one business day, Monday through Friday.

What is the weight capacity of NEWJETO bed frames?

NEWJETO frames are built from heavy-gauge reinforced steel and are rated for standard residential use. Exact capacity specs are listed on each product page.

Can I use my existing mattress with a NEWJETO frame?

Yes. NEWJETO frames are compatible with memory foam, latex, hybrid, and innerspring mattresses in the corresponding size.

Is this the official NEWJETO website?

Yes. NEWJETOUSA.com is the official brand website of NEWJETO. We are the manufacturer of all NEWJETO metal furniture products.

Get In Touch

We're Here to Help

Have a question about sizing, assembly, or our products? Our team responds within one business day.

Contact Information

Reach us by email or phone — we're available Monday through Friday during business hours.

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Support Email

[email protected]

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General Inquiries

[email protected]

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Phone — Line 1

+1 (323) 555-0192

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Phone — Line 2

+1 (323) 555-0247

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Business Hours

Monday – Friday: 9:00 AM – 6:00 PM PST

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Office Address

3218 Commerce Way
Los Angeles, CA 90058

Official Brand Notice

NEWJETOUSA.com is the official website of the NEWJETO brand. All product information and support requests are managed directly by our team.

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FAQ

Frequently Asked Questions

Quick answers to the most common questions from our customers.

Is NEWJETOUSA.com the official brand website? +

Yes. NEWJETOUSA.com is the official website of the NEWJETO® brand. We are the manufacturer and brand owner of all NEWJETO metal furniture products. This site is provided for product information, support, and brand transparency.

Where can I buy NEWJETO products? +

NEWJETO products are available through our authorized retail partners. Click the "Check Price" button on any product page to be directed to the official product listing. This website serves as our official brand showcase — purchases are completed via our authorized retailer links.

Do I need a box spring with a NEWJETO bed frame? +

No. All NEWJETO frames include a built-in steel slat platform that fully supports your mattress — no box spring required. This works with memory foam, hybrid, latex, and innerspring mattresses.

What if I receive a damaged or defective frame? +

Contact us immediately at [email protected] with photos and your order information. We'll work with you to make it right. For purchases made through our authorized retailers, the retailer's standard return and replacement policies also apply.

How long does assembly take? +

Most customers complete assembly in 20–40 minutes. All required tools are included in the box. The step-by-step instruction guide is clear and does not require prior experience.

Is the frame compatible with an adjustable base? +

NEWJETO frames are designed as standard platform frames with fixed steel slats. For compatibility with adjustable bases, please contact us so we can advise on the best setup for your needs.

Can NEWJETO frames be used in commercial/hospitality settings? +

Yes. Our frames are widely used in hotels, resorts, dormitories, and vacation rentals due to their commercial-grade durability and easy maintenance. Contact us for bulk or trade inquiries.